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How to plan your recruitment for 2020
The start of a new year is always a great time to hit the refresh button, both personally and professionally. For businesses, January might seem staler than a leftover mince pie but the relative peace and quiet can provide a golden opportunity to plan recruitment for the year ahead. If you’re an HR or recruitment […]
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Career Spotlight: The Warehouse Manager
Hard hat and hi-viz vest? Check. Clipboard, tablet and mobile phone? Check. A skill set that’s key to a multi-billion pound market? Check. It’s true. The role of Warehouse Manager is an important link in the UK’s logistics industry, which has an estimated £942.5 billion turnover and £124 billion Gross Value Add (aGVA) contribution to […]
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Let your heart find a home
Home is where the heart is and nowhere is this more true than in the world of social care. But how do you know whether to put your heart into working in a care home or into working as a home carer? Let’s take a closer look at the subtle differences in these two environments […]
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Cut the jargon from your conversation
What a bunch of gobbledygook! Whether you’re guilty of using it or have to suffer colleagues using it endlessly, there’s no denying workplace jargon rubs most of us up the wrong way. So, let’s name and shame the kind of wordplay that would make even David Brent cringe… and explore why you should ditch the […]
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The temptation of the temporary
Temporary work positions are gaining popularity, particularly as the labour market fluctuates and more people seek flexible working conditions. Recent findings by the Royal Bank of Scotland show the number of permanent staff across the country has fallen for the first time in two and a half years. So, could this be the start of […]
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Meet the expert Jane Stewart
The customer isn’t always right. They’re not always kept satisfied. They’re certainly not always filled with fun! None of this matters, of course. Whether you work in customer service, sales or a contact centre, the customer may not be many things but they are always your number one priority. In some roles this means working […]
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What do customers really want
Remember the Spice Girls? Yes, they knew what they wanted, what they really, really wanted. Apparently, that was to “zigazig ah”. But if you’re looking to enjoy a successful career in customer service, sales or the call and contact centre sector, you may well spend time asking yourself what is it that customers really want? […]
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The art of tactical negotiation
When the conversation stalls to the point of becoming stagnant how do leaders overcome the impasse and move on? Well, in business senior managers know that doing nothing is simply never an option: like the peace corps of the executive world, they have learned to implement the art of tactical negotiation. As with all good […]
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Enjoy the thrill of the chill
Power napping has long been a favourite way of taking a brief break from the stresses and strains of daily life to wake up feeling refreshed, revived and ready to get stuck back into reality. Many famous faces, from Albert Einstein to Bill Clinton, have been fans of a humble 20-minute snooze as a way […]
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A different point of view
We all have that coworker who infuriates us. They could be lazy, unhelpful or just downright difficult to work with…but have you ever thought about why they behave that way? Sometimes we all need to take a step back and consider things from a different point of view. So next time you find yourself getting frustrated with […]