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The temptation of the temporary
Temporary work positions are gaining popularity, particularly as the labour market fluctuates and more people seek flexible working conditions. Recent findings by the Royal Bank of Scotland show the number of permanent staff across the country has fallen for the first time in two and a half years. So, could this be the start of […]
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Meet the expert Jane Stewart
The customer isn’t always right. They’re not always kept satisfied. They’re certainly not always filled with fun! None of this matters, of course. Whether you work in customer service, sales or a contact centre, the customer may not be many things but they are always your number one priority. In some roles this means working […]
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What do customers really want
Remember the Spice Girls? Yes, they knew what they wanted, what they really, really wanted. Apparently, that was to “zigazig ah”. But if you’re looking to enjoy a successful career in customer service, sales or the call and contact centre sector, you may well spend time asking yourself what is it that customers really want? […]
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The long and short of flexible working
Do you live to work or work to live? If it’s the former, congratulations! You must have found the perfect role on [site_name]! If it’s the latter, congratulations! You’ve realised having control of your operational hours offers the best work-life balance. Can’t figure out where you fit in? Congratulations! You’re the ideal candidate to search […]
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The art of tactical negotiation
When the conversation stalls to the point of becoming stagnant how do leaders overcome the impasse and move on? Well, in business senior managers know that doing nothing is simply never an option: like the peace corps of the executive world, they have learned to implement the art of tactical negotiation. As with all good […]
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Enjoy the thrill of the chill
Power napping has long been a favourite way of taking a brief break from the stresses and strains of daily life to wake up feeling refreshed, revived and ready to get stuck back into reality. Many famous faces, from Albert Einstein to Bill Clinton, have been fans of a humble 20-minute snooze as a way […]
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Can you count on cryptocurrency?
Facebook is never one to miss hopping on the latest bandwagon. So, it comes as no surprise Mr Zuckerberg and his chums have decided to launch their very own cryptocurrency. It will allow users to buy, store and transfer a currency called Libra using a digital wallet called Calibra. It’s anticipated Libra could eventually be […]
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Caring for the customer
Did you know there’s a subtle difference between customer service and customer care? Customer service is the advice a company gives about its products or services, usually by answering incoming calls and emails. The goal is to inform and advise, thereby raising the level of customer satisfaction. Customer care, on the other hand, is all […]
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Which niche job is best for me
Deciding which career path to head down isn’t always easy when you reach a crossroads. You need to be the best in your chosen specialism. Identifying a niche where you can position yourself as the go-to expert gives you the space to shine, bringing extra value and providing something no one else can do quite […]
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Think inside the box
A growing number of companies in the UK are turning to modular building to speed up the pace of construction. Unlike traditional builds, modular homes and offices are created off-site then delivered to the desired location to be erected. Often quicker to construct – a recent McKinsey report found modular construction can shrink schedules by […]