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Things you should never say in Customer Service
Customer service can make or break relationships but very often agents are told only what they should say – not what they shouldn’t. Don’t worry, we’re here to keep you right. So, never, ever say: “Sorry, it’s the company policy.” You represent the company, therefore you are the company and so you’re basically apologising for […]
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The top ten perks of working in IT
Who needs Santa when UK’s technology and computing industry is getting gift-wrapped 2018? And it’s professionals with software and development skills who will be in demand. For those considering a career in technology or IT, here are our top ten perks. 1. Change Whether you’re a developer, in a management position or on a […]
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It’s never too late to change careers
How late is too late to switch careers? Well, if you have your heart set on making it as a footballing superstar or prima ballerina, chances are if you haven’t hit the big time by your 21st, it’s not going to happen. Even outside the realm of fantasy jobs, some professions such as veterinary medicine […]
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Five Steps to Increasing Productivity
We’ve all been there. It’s the end of a busy week and we look back only to find that ‘to do’ list is not quite done; in fact, a lot of big boxes are unticked. When you and your management team have worked so hard, how can it be you’ve missed goals? Well, it […]
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Get ready to rumble!
Did you know shops make half their annual profits in the run-up to Christmas? Well, it’s true and right now activity is becoming frenzied. Yes, it’s a war out there, people. So if you want to land a job as a sales assistant or move up the career ladder to store manager, it pays to […]
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Job focus: the personal injury claims adviser
If you have the grace of a gazelle on ice or the agility of a giraffe on a bouncy castle, you’ll understand that accidents happen. The embarrassment of landing face first in a flowerbed can be forgotten . . . eventually. And even the bashes or breaks will heal along with a bruised ego. But […]
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Five of the top interview questions
No matter in which sector you choose to build your customer service career, there are certain questions you’re bound to be asked at your interview. But after the warm-up quizzing about the rain, your bus journey and where, oh where, did you buy those shoes, we move to the big five. These are the questions […]
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How to be the best restaurant manager
We’ve all seen the TV shows where a celebrity comes in, shouts the odds and a restaurant is miraculously rescued from being an eatery with all the charm of a collapsed soufflé. In real life, of course, running a successful restaurant as a thriving business is a little more complicated than swearing at the out-of-date […]
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Long-term advantages of a short-term contract
Like a garden trampoline caught in the grip of Hurricane Ophelia, the world of HR can spin upside down in a day and move faster than any other jobs sector. When it’s not exciting, it’s downright hair-raising! So how do you hop onto this thrill ride? Well, if your dream has always been to reach […]
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Why job hunters are more attractive
Anyone who’s ever fallen in love will know how far we will go to make ourselves more attractive. It’s not enough just to get our dreamboat’s attention. We then have to make them believe we really are their one and only forever friend. This means taking extra care if our appearance, investing in clothes with […]