X1 Jobs Blog

What do sales, customer service and contact centre jobs have in common? They’re all customer-focused roles. So, when destiny calls and you’re ready to answer, it helps to be a people person. If you balk at banter or feel put off by the public, working in a customer-oriented job probably isn’t for you. If, however, […]

Zoe Hood was 23 when she joined BT in October 2017 as an apprentice. She is currently working in a resolution team where she deals with billing inquiries and telephone line fault complaints. For Zoe, the daily mission is not only about resolving customers’ issues but building her own knowledge. “You always know you’re going […]

Call centres have changed dramatically since they first appeared in the 1980’s. Back then they were as big as footballers’ perms and pop stars’ shoulder pads. Hundreds of agents sat in long lines of noisy phone stalls, taking and making calls. Now, however, we live in a digital age where phone calls, emails, text messages, […]