-
The art of tactical negotiation
When the conversation stalls to the point of becoming stagnant how do leaders overcome the impasse and move on? Well, in business senior managers know that doing nothing is simply never an option: like the peace corps of the executive world, they have learned to implement the art of tactical negotiation. As with all good […]
-
Enjoy the thrill of the chill
Power napping has long been a favourite way of taking a brief break from the stresses and strains of daily life to wake up feeling refreshed, revived and ready to get stuck back into reality. Many famous faces, from Albert Einstein to Bill Clinton, have been fans of a humble 20-minute snooze as a way […]
-
Can you count on cryptocurrency?
Facebook is never one to miss hopping on the latest bandwagon. So, it comes as no surprise Mr Zuckerberg and his chums have decided to launch their very own cryptocurrency. It will allow users to buy, store and transfer a currency called Libra using a digital wallet called Calibra. It’s anticipated Libra could eventually be […]
-
Caring for the customer
Did you know there’s a subtle difference between customer service and customer care? Customer service is the advice a company gives about its products or services, usually by answering incoming calls and emails. The goal is to inform and advise, thereby raising the level of customer satisfaction. Customer care, on the other hand, is all […]
-
Which niche job is best for me
Deciding which career path to head down isn’t always easy when you reach a crossroads. You need to be the best in your chosen specialism. Identifying a niche where you can position yourself as the go-to expert gives you the space to shine, bringing extra value and providing something no one else can do quite […]
-
Think inside the box
A growing number of companies in the UK are turning to modular building to speed up the pace of construction. Unlike traditional builds, modular homes and offices are created off-site then delivered to the desired location to be erected. Often quicker to construct – a recent McKinsey report found modular construction can shrink schedules by […]
-
How to build lasting relationships
One of the most important parts of the job for those who love working on the frontline of sales, customer service or call and contact centres is building meaningful and lasting relationships. It’s not speed dating and there are no wine or roses…but it does involve changing customer perceptions of you from being a stranger […]
-
Stay safe as houses
Health and Safety rules are much more than the small print contained on clipboards. They’re integral to the successful management of any construction site or trades project and do an important job protecting everyone’s wellbeing. Of course, this doesn’t mean all the regulations make sense. From the silly and sublime to the really ridiculous, there […]
-
Meet the expert Anne Okafor
For Anne Okafor a job in the construction industry has always been a dream role. “It’s true: I love construction! The variety is one of the best things about this industry. No two days are the same,” she says. “The people make it so unique – I meet people from all backgrounds, all ages and […]
-
Meet the expert Tom Plumb
Spare a thought for poor Mario who was stripped of his most important role: plumber. Yes, it’s true. A profile on Nintendo’s Japanese website revealed the moustachioed maestro of gaming no longer has his day job. “All around sporty, whether it’s tennis or baseball, soccer or car racing, he does everything cool,” it said. “As […]