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‘The customer is always right’: Mantra or Myth?
The saying goes that the customer is always right, but this surely can’t always be true. Let’s take a closer look at the rights and wrongs of customer service in retail. Firstly, this adage, as coined by the original retail impresario Harry Selfridge, is based on the assumption every complaint be treated seriously. And few could argue […]
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How to have a five-star Hospitality career
London is the five-star hotel capital of the world, with no less than 19 establishments meeting the criteria when it comes to stellar Hospitality. That’s according to the 2020 Star Rating Awards just published by Forbes Travel Guides. So just what does it take to secure a top job in the top billing of Hospitality? And […]
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Job board Vs Recruitment Agency
You want to attract the best talent to your business but suddenly find yourself facing a tough choice. Should you use a job board or employ a recruitment agency? On the one hand, thanks to our digital age, traditional job boards have evolved into interactive online portals, such as [site_name]. This enables businesses to easily […]
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Meet the Hospitality Experts: Maurice Whelan and Steve Reid
To be greeted by Maurice Whelan and Steve Reid is to experience a blend of enthusiasm, attentiveness and good old-fashioned hospitality. It’s perhaps no surprise their guesthouse – Carradales in Argyll – is winning so many industry plaudits, including being made finalists in the Prestige Hotel Awards and The Scottish Rural Awards. Could it be […]
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How well do you know your employees?
In the reality TV show Undercover Boss, a company CEO, badly disguised as a new employee, works incognito alongside their experienced staff. It’s not long before mishaps, bust-ups, meltdowns and way-too-personal revelations occur. It all ends in the ‘big reveal’ when the CEO removes their false nose and glasses and rewards or punishes heroes and […]
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Fall back in love with your career
Valentine’s Day. The most romantic date of the year. Even if you’re single this year, true love could be in the air. All you need do is relight your fire and fan the flames of your career. Yes, it’s time to fall back in love with your job. Like any long-term relationship, keeping this spark […]
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Give your logistics career a health check
You may have watched the vintage comedy Planes, Trains and Automobiles. Well, add in boats, barges, HGVs, vans, mopeds, motorbikes, forklifts, even drones . . . and we’ve only just begun to explore the big, wide world of logistics. The art of transporting goods is a global enterprise, involving not only every kind of transport […]
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Lessons from Trump Impeachment: Keep Your Business Ethical and Profitable
No matter your international political persuasion or personal beliefs, President Trump’s impeachment has shown that awareness of ethical practice still plays an important role in American governance. While Capitol Hill braces itself for the forthcoming stramash among Democrats and Republicans, [site_name] has been looking at the role of ethics in business. In particular, we asked […]
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Break free from the 9 to 5
It’s been 40 years since Dolly Parton’s huge hit bemoaning the strife of the 9 to 5 was released, yet it’s still the shift pattern that most of us are stuck with. At some point in our working lives, many of us will feel the need to escape from the gruelling grind of the traditional […]
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Meet the Mentor: David Smart
The mentor not only improves companies’ success rates; they can create business superstars. But don’t just take our word for it. “To be given the opportunity to help shape new artists’ careers and mentor them to see their dreams come to fruition is a task I welcome with open arms,” says pop mega-star Christina Aguilera. […]