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Do you look like a leader?
When preparing for your interview for the top role you’ve always dreamed of, you might find yourself wondering how much your appearance will matter to the CEO. Of course, dressing smartly helps give a good impression but throughout the years research has shown your physical characteristics might also play a role in how likely you are […]
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Meet the expert Julie Neill
Julie Neill is a TV star of a very different kind. She works as a Sales Executive for Sky Media; Europe’s biggest entertainment brand and her mission is informing customers about AdSmart from Sky. “Adsmart is the revolutionary approach to TV advertising from Sky that levels the playing field so businesses of all shapes and […]
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Cut the jargon from your conversation
What a bunch of gobbledygook! Whether you’re guilty of using it or have to suffer colleagues using it endlessly, there’s no denying workplace jargon rubs most of us up the wrong way. So, let’s name and shame the kind of wordplay that would make even David Brent cringe… and explore why you should ditch the […]
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The temptation of the temporary
Temporary work positions are gaining popularity, particularly as the labour market fluctuates and more people seek flexible working conditions. Recent findings by the Royal Bank of Scotland show the number of permanent staff across the country has fallen for the first time in two and a half years. So, could this be the start of […]
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Meet the expert Jane Stewart
The customer isn’t always right. They’re not always kept satisfied. They’re certainly not always filled with fun! None of this matters, of course. Whether you work in customer service, sales or a contact centre, the customer may not be many things but they are always your number one priority. In some roles this means working […]
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What do customers really want
Remember the Spice Girls? Yes, they knew what they wanted, what they really, really wanted. Apparently, that was to “zigazig ah”. But if you’re looking to enjoy a successful career in customer service, sales or the call and contact centre sector, you may well spend time asking yourself what is it that customers really want? […]
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The long and short of flexible working
Do you live to work or work to live? If it’s the former, congratulations! You must have found the perfect role on [site_name]! If it’s the latter, congratulations! You’ve realised having control of your operational hours offers the best work-life balance. Can’t figure out where you fit in? Congratulations! You’re the ideal candidate to search […]
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The art of tactical negotiation
When the conversation stalls to the point of becoming stagnant how do leaders overcome the impasse and move on? Well, in business senior managers know that doing nothing is simply never an option: like the peace corps of the executive world, they have learned to implement the art of tactical negotiation. As with all good […]
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Enjoy the thrill of the chill
Power napping has long been a favourite way of taking a brief break from the stresses and strains of daily life to wake up feeling refreshed, revived and ready to get stuck back into reality. Many famous faces, from Albert Einstein to Bill Clinton, have been fans of a humble 20-minute snooze as a way […]
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Can you count on cryptocurrency?
Facebook is never one to miss hopping on the latest bandwagon. So, it comes as no surprise Mr Zuckerberg and his chums have decided to launch their very own cryptocurrency. It will allow users to buy, store and transfer a currency called Libra using a digital wallet called Calibra. It’s anticipated Libra could eventually be […]